"<h1>Privacy Policy<\/h1><p><br><\/p><p><strong>Effective Date:<\/strong> 22 September 2025<\/p><p><br><\/p><p>Wao.my (\u201cwe\u201d, \u201cour\u201d, \u201cus\u201d) is committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA), the General Data Protection Regulation (GDPR), and other applicable laws.<\/p><p><br><\/p><h1>About Us<\/h1><p><br><\/p><p>Wao.my is operated by <strong>Gengbiz Digital Solution<\/strong>, registered under the <strong>Companies Commission of Malaysia (SSM)<\/strong> \u2013 Registration Number: <strong>202403195596 (003627707V)<\/strong>.<\/p><p>\ud83d\udccd Address: Lot 474a, Kampung Kolam Atas Tol, 21070, Kuala Terengganu, Terengganu, Malaysia<\/p><p> \ud83d\udcde Phone: +60108316285<\/p><p> \ud83d\udce7 Email: gengbizdigital@gmail.com<\/p><p><br><\/p><p>We are an independent service provider utilizing the <strong>official WhatsApp Business API<\/strong>. Wao.my is <strong>not owned, operated, or endorsed by WhatsApp Inc. or Meta Platforms, Inc.<\/strong><\/p><h2><br><\/h2><h2>1. Information We Collect<\/h2><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Personal details (name, phone number, email)<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Business details (company name, registration info)<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Communication data (messages sent\/received via WhatsApp Business API)<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Technical data (IP address, device information, cookies, usage logs)<\/li><\/ol><h2><br><\/h2><h2>2. How We Use Your Data<\/h2><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>To deliver WhatsApp Business messaging services<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>To verify identity and prevent fraud<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>To comply with Meta (Facebook) platform policies<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>To improve our services and provide customer support<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>To process payments and billing<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>To send you updates, service announcements, and promotional offers (only with your consent \u2013 as required by PDPA\/GDPR)<\/li><\/ol><h2><br><\/h2><h2>3. Marketing &amp; Advertising Consent<\/h2><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>You will only receive marketing messages if you have <strong>opted in<\/strong>.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>You may <strong>withdraw consent<\/strong> or unsubscribe at any time by replying \u201cSTOP\u201d or managing your preferences in your account.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>We comply with WhatsApp\u2019s rules against spam and unsolicited promotions.<\/li><\/ol><h2><br><\/h2><h2>4. Data Sharing &amp; Disclosure<\/h2><p>We may share your data with:<\/p><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span><strong>Meta Platforms (WhatsApp\/Facebook)<\/strong> for enabling WhatsApp Business API services<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span><strong>Third-party service providers<\/strong> (cloud hosting, payment processors, analytics) under strict confidentiality agreements<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span><strong>Regulatory authorities<\/strong> where required by law<\/li><\/ol><p>We do not sell or trade your personal data.<\/p><h2><br><\/h2><h2>5. Data Retention<\/h2><p>We retain data only as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes.<\/p><h2><br><\/h2><h2>6. Data Protection<\/h2><p>We implement technical and organizational measures (encryption, access control, secure servers) to protect your personal information.<\/p><h2><br><\/h2><h2>7. Your Rights<\/h2><p>You have the right to:<\/p><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Access, correct, or delete your data<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Withdraw consent at any time<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Restrict or object to processing<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Request data portability (GDPR users)<\/li><\/ol><h2><br><\/h2><h2>8. International Data Transfers<\/h2><p>Data may be transferred and stored on servers outside Malaysia, including in the EU and the United States, in compliance with applicable laws.<\/p><h2><br><\/h2><h2>9. Cookies &amp; Tracking<\/h2><p>We use cookies and tracking tools (including Meta Pixel and analytics services) to improve user experience and measure ad performance.<\/p><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>You can disable cookies in your browser settings.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Marketing cookies will only be used with your consent (GDPR).<\/li><\/ol><h2><br><\/h2><h2>10. Contact Us<\/h2><p>For privacy concerns, please contact:<\/p><p><br><\/p><p><strong>Gengbiz Digital Solution<\/strong><\/p><p> \ud83d\udccd Lot 474a, Kampung Kolam Atas Tol, 21070, Kuala Terengganu, Terengganu, Malaysia<\/p><p> \ud83d\udcde +60108316285<\/p><h2> \ud83d\udce7 gengbizdigital@gmail.com<\/h2>"