<p>Hello {tenant_company_name},</p>
                    <p>You have received a new reply on your support ticket.</p>

                    <div style="background-color: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
                        <h3 style="margin-top: 0; color: #495057;">Ticket Information</h3>
                        <table style="width: 100%; border-collapse: collapse;">
                            <tr><td style="padding: 8px 0; font-weight: bold;">Ticket ID:</td><td style="padding: 8px 0;">{ticket_id}</td></tr>
                            <tr><td style="padding: 8px 0; font-weight: bold;">Subject:</td><td style="padding: 8px 0;">{ticket_subject}</td></tr>
                            <tr><td style="padding: 8px 0; font-weight: bold;">Status:</td><td style="padding: 8px 0;">{ticket_status}</td></tr>
                        </table>
                    </div>

                    <p>You can view the full conversation and reply by clicking the link below:</p>

                    <div style="text-align: center; margin: 30px 0;">
                        <a href="{ticket_url}" style="background-color: #28a745; color: white; padding: 12px 24px; text-decoration: none; border-radius: 5px; display: inline-block;">View & Reply to Ticket</a>
                    </div>

                    <p>Best regards,<br>{company_name} Support Team</p>