"<h1>Terms &amp; Conditions<\/h1><p><br><\/p><p><strong>Effective Date:<\/strong> 22 September 2025<\/p><p>Welcome to Wao.my. By using our services, you agree to the following terms:<\/p><p><br><\/p><h2>1. Acceptance of Terms<\/h2><p>By registering and using our platform, you acknowledge that you have read, understood, and agreed to these Terms &amp; Conditions.<\/p><h2><br><\/h2><h2>2. Services<\/h2><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Wao.my provides businesses access to WhatsApp Business API services.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Services are subject to Meta\u2019s (Facebook\/WhatsApp) rules and approval.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>We may update or modify services at any time.<\/li><\/ol><h2><br><\/h2><h2>3. User Responsibilities<\/h2><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Provide accurate and lawful business information.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Do not use the platform for spam, fraud, or illegal activities.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Ensure compliance with PDPA 2010, GDPR, and WhatsApp Business Policy.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Customers are responsible for the content of their messages. Wao.my is not liable for any claims arising from unlawful or misleading messaging.<\/li><\/ol><h2><br><\/h2><h2>4. Payments &amp; Fees<\/h2><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Service fees must be paid as per agreed pricing.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Failure to pay may result in suspension of service.<\/li><\/ol><h2><br><\/h2><h2>5. Refund &amp; Cancellation Policy<\/h2><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Subscription or service fees are non-refundable once payment is processed, except where required by Malaysian consumer protection laws.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Users may cancel their subscription with <strong>30 days written notice<\/strong>.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Refund requests will be handled on a case-by-case basis.<\/li><\/ol><h2><br><\/h2><h2>6. Data &amp; Privacy<\/h2><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Use of services is subject to our Privacy Policy.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>We do not claim ownership of your communication data, but you grant us limited rights to process it for service delivery.<\/li><\/ol><h2><br><\/h2><h2>7. Marketing &amp; Advertising Compliance<\/h2><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Users must comply with PDPA, GDPR, and WhatsApp\u2019s commercial policy for all marketing campaigns.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Sending unsolicited or spam messages is strictly prohibited.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Wao.my reserves the right to suspend accounts that misuse messaging for non-compliant advertising.<\/li><\/ol><h2><br><\/h2><h2>8. Limitation of Liability<\/h2><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Wao.my is not liable for indirect damages, loss of profits, or disruptions caused by third-party providers (e.g., WhatsApp, Meta, network issues).<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Service availability depends on Meta\u2019s infrastructure and approval.<\/li><\/ol><h2><br><\/h2><h2>9. Termination<\/h2><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>We reserve the right to suspend\/terminate accounts that violate these Terms.<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Users may terminate their account by written notice.<\/li><\/ol><h2><br><\/h2><h2>10. Governing Law<\/h2><p>These Terms are governed by and construed under the laws of Malaysia.<\/p><h2><br><\/h2><h2>11. Changes to Terms<\/h2><p>We may amend these Terms &amp; Conditions at any time. Continued use of the service constitutes acceptance of the updated terms.<\/p><h1><br><\/h1><h1>Cookie Policy<\/h1><p>Wao.my uses cookies and similar tracking technologies to:<\/p><ol><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Improve site functionality<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Analyze usage and traffic<\/li><li data-list=\"bullet\"><span class=\"ql-ui\" contenteditable=\"false\"><\/span>Deliver relevant ads through platforms such as Meta Ads<\/li><\/ol><h2><br><\/h2><p>You may control cookies through your browser or reject marketing cookies in our consent banner.<\/p>"